Live Streaming Guide

This is a guide for our live streaming viewers. These instructions or steps will guide you to the general troubleshooting if something happens wrong before or during the live stream. If your problem is beyond the scope of this guide, feel free to chat or contact us through the live chat box on the bottom right of this page. You need to register first to chat with our support team.

General Troubleshooting

1. Check your Internet connection and make sure you are online
2. Refresh your page by pressing F5 or to your browser’s preferences
3. Make sure you have YouTube installed on your device
4. If there is a pop up on the screen showing “More Videos” from the YouTube channel, close the popup
5. If other YouTube videos display on the screen while viewing, click on the Refresh button to display live streaming view